We are happy to let you know that you can change your mind up to 14 days upon receiving a product from DuragZone. After 14 days we will not be able to approve any returns. You may return your item within 14 days of delivery for a full refund minus any shipping and handling fee.
All items must be returned in its original packaging and the product should not have been used. The shipping cost to be borne by the customer when send the product back to us. Either a refund or a replacement ( minus any shipping & handling fee ) will be processed upon approval by our team .
For any cancellations , please email us before the the order is been dispatched , usually we dispatch within 24hrs, once it's been dispatched we are unable to cancel any order processed.
There will be a cancellation Fee for all cancellations. Cancellation Fee will depend on the order value. Please get in touch with our friendly customer service to get assistance with this process.
Please contact us on firstname.lastname@example.org